Last Updated: August 6, 2026
Wolf Pack Receiving, LLC (“Wolf Pack Receiving,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website, request our services, communicate with us, or otherwise interact with our business.
This Privacy Policy explains the types of information we collect, how we use and protect that information, when information may be disclosed, and the choices available to you.
This Privacy Policy applies to information collected through the Wolf Pack Receiving website, our online forms, telephone communications, email communications, text messaging program, and package receiving and delivery services.
By accessing or using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide when you:
- Submit a Request Service form;
- Contact Wolf Pack Receiving;
- Request information about our services;
- Schedule a package pickup or delivery;
- Ask us to receive or hold a package;
- Subscribe to email or SMS communications;
- Communicate with our customer service team; or
- Otherwise interact with our business.
Personal Information may include:
- First and last name;
- Email address;
- Telephone or mobile phone number;
- Delivery, billing, or service address;
- Package and delivery information;
- Preferred delivery dates or times;
- Service instructions;
- Communications sent to or received from you;
- SMS consent, opt-in, and opt-out records; and
- Other information you voluntarily provide.
Please do not submit sensitive personal information through our website unless it is specifically requested and necessary to provide the requested service.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- Internet Protocol address;
- Browser type and version;
- Device type;
- Operating system;
- Pages visited;
- Date and time of access;
- Referring website;
- Time spent on the website; and
- General website interaction and usage data.
We may collect this information through cookies, analytics technologies, server logs, and similar tools.
3. How We Use Your Information
Wolf Pack Receiving may use collected information to:
- Receive, hold, manage, and deliver packages;
- Process and respond to service requests;
- Schedule package pickups and deliveries;
- Notify customers when packages have arrived;
- Provide appointment and delivery reminders;
- Respond to questions and customer-service requests;
- Communicate important service information;
- Send follow-up communications;
- Send informational or promotional communications when appropriate consent has been provided;
- Improve our website, services, and customer experience;
- Maintain records of customer communications and consent;
- Protect against fraudulent, unauthorized, or unlawful activity;
- Enforce our policies and agreements;
- Comply with legal and regulatory obligations; and
- Operate, maintain, and improve our business.
4. SMS and Text Message Communications
When you provide your mobile telephone number and affirmatively consent to receive text messages, Wolf Pack Receiving may send conversational, informational, transactional, or promotional SMS communications, depending on the consent you provided.
Messages may include:
- Package-arrival notifications;
- Delivery pickup and scheduling communications;
- Appointment reminders;
- Delivery status updates;
- Follow-up messages;
- Customer-service communications;
- Responses to inquiries;
- Service announcements; and
- Promotional offers or marketing messages when separate promotional consent has been provided.
Consent to receive promotional text messages is not a condition of purchasing or receiving services from Wolf Pack Receiving.
Message frequency may vary and may include up to 10 messages per week, depending on your service activity, inquiries, and communication preferences.
Message and data rates may apply according to your mobile carrier and service plan.
You may opt out at any time by replying STOP to any Wolf Pack Receiving text message. After opting out, you may receive a final message confirming that your request has been processed.
For assistance, reply HELP, call 888.821.9653, or email service@wolfpackreceiving.com.
Wolf Pack Receiving maintains records of SMS consent, including the method and date of consent, for business and compliance purposes.
SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.
Mobile telephone numbers, SMS consent records, and SMS opt-in data will not be sold, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes.
We may provide mobile information to communications platforms, telecommunications providers, and other service providers only to the extent necessary to deliver and manage Wolf Pack Receiving’s text messages. These providers are not authorized to use the information for their own marketing purposes.
5. How We Share Information
Wolf Pack Receiving does not sell or rent your Personal Information.
We may disclose Personal Information to vendors and service providers that assist us with activities such as:
- Website hosting and maintenance;
- Form processing;
- Customer relationship management;
- Email and SMS delivery;
- Scheduling;
- Data storage;
- Analytics;
- Payment or transaction support, when applicable;
- Security; and
- Other business operations.
These providers may access information only as reasonably necessary to perform services for Wolf Pack Receiving and are not authorized to use it for their own independent marketing purposes.
We may also disclose information when reasonably necessary to:
- Comply with a law, regulation, court order, subpoena, or legal process;
- Respond to lawful requests from governmental authorities;
- Protect the rights, property, safety, or security of Wolf Pack Receiving, our customers, or others;
- Investigate fraud, security concerns, or unlawful conduct; or
- Complete a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
6. Cookies and Analytics
Wolf Pack Receiving may use cookies and similar technologies to operate the website, remember visitor preferences, understand website activity, and improve website performance.
You may adjust your browser settings to refuse or delete cookies. Disabling cookies may cause certain portions of the website to function improperly.
Information collected through analytics tools is generally used in aggregated or de-identified form to evaluate website performance and usage trends.
7. Data Retention
We retain Personal Information for as long as reasonably necessary to:
- Provide requested services;
- Maintain customer and delivery records;
- Fulfill the purposes described in this Privacy Policy;
- Document SMS consent and opt-out activity;
- Resolve disputes;
- Enforce agreements; and
- Satisfy legal, accounting, security, and regulatory obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
8. Data Security
Wolf Pack Receiving uses reasonable administrative, technical, and physical safeguards intended to protect Personal Information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, communications platform, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.
9. Your Communication Choices
You may unsubscribe from marketing emails by following the unsubscribe instructions contained in the email or by contacting us directly.
SMS
You may withdraw SMS consent at any time by:
- Replying STOP to a Wolf Pack Receiving text message;
- Calling 888.821.9653; or
- Emailing service@wolfpackreceiving.com.
An SMS opt-out applies to the mobile number used to submit the request. You may continue to receive communications that are legally required or delivered through a different communication channel.
Information Requests
You may contact us to request that we review, correct, or delete Personal Information associated with you. We will consider and process requests in accordance with applicable law and our legitimate recordkeeping obligations.
10. Children Under the Age of 13
Our website and services are not directed toward children under 13 years of age.
We do not knowingly collect Personal Information directly from children under 13. Individuals under 13 should not submit information through the website.
If we learn that we have collected Personal Information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
11. Third-Party Websites
Our website may contain links to websites, platforms, or services operated by third parties.
Wolf Pack Receiving is not responsible for the privacy, security, content, or practices of third-party websites. Visitors should review the privacy policies of any third-party websites they access.
12. Changes to This Privacy Policy
Wolf Pack Receiving may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations.
When this Privacy Policy is updated, the revised version will be posted on the website with a new “Last Updated” date. Material changes may also be communicated through email, text message, or a prominent website notice when appropriate.
Continued use of the website or services after an updated Privacy Policy is posted constitutes acknowledgment of the revised policy.
13. Contact Wolf Pack Receiving
Questions, concerns, or requests regarding this Privacy Policy or Wolf Pack Receiving’s privacy practices may be directed to:
Wolf Pack Receiving, LLC
4900 Calvert St.
Dallas, TX 75247
Telephone: 888.821.9653
Email: service@wolfpackreceiving.com